Wagging Tails welcomes former British Airways Manager as franchisee

Dog boarding franchisee Sunny Montague with her Springer Spaniel Pickles

Dog boarding franchisee Sunny Montague with her Springer Spaniel Pickles

Wagging Tails latest franchise has launched in the SL Postcode area offering holidays to dogs in Berkshire and Buckinghamshire.

New franchisee Sunny Montague is no stranger to Wagging Tails as she has previously used the service to give her Springer, Pickles, a holiday when she had to go away. Sunny was so impressed by the customer service she and Pickles received that she immediately began looking into how she could become involved with the business;

“My dog Pickles came home from a holiday with a Wagging Tails carer, Pauline, and a week later, I received a charming letter with an update about her time with Pauline and some pictures of her stay. I was bowled over and went straight to the Wagging Tails web site to see if they offered franchises.

I worked for British Airways for many years before I had my daughter and was promoted to on-board manager soon after joining the airline. My role was to ensure that excellent customer service was delivered by me and my crew, whichever cabin I worked in. Having given excellent service, it’s also something I expect to receive and was one of the things which stood out about my Wagging Tails customer journey.

When my daughter started school, I went back to work, this time in recruitment. My role was to find people who were passionate about offering great service and integrity in an industry where customer care is integral. However, my dream was to own my own business. I’ve been looking for a franchise which will give me some flexibility and allow me to use my skills and experience to succeed.

Finally, I’ve found a business which offers a service I care deeply about. Wagging Tails thinks about the small touches whilst taking care of the important things i.e. ensuring your dog is safe and happy whilst you are away.

Sunny is looking forward to her new career with Wagging Tails, building relationships within the local dog community and getting to know her owners and carers.  She is also really excited to be doing something that affords her the flexibility to focus on her family life and spend more time with her daughter and Pickles.

“I grew up with a houseful of dogs of every breed imaginable who were part of the family and I have had a dog of some description for most of my life. When I was about eight years old, my mum bought home a German Shepherd puppy called Heidi who was meant to be her pet. Well, Heidi had different ideas. She walked around the excitedly gathered family, sniffed my foot, sat on it and wouldn’t move. She became my shadow and constant companion, sleeping outside my bedroom window (we lived in Africa) and waiting by the gates for me after school. Heidi was more than a pet, she was my friend and I still miss her today.

Wagging Tails franchisee Sunny Montague out for a walk with her Springer Spaniel Pickles

Sunny out for a walk with her Springer Spaniel Pickles

I could never send my lovely springer Pickles to kennels, it would feel like I was punishing her and I’m not alone. I can’t wait to get started and to get to know my patch and build relationships with the local doggy community. 

I will now be able to attend my daughter’s sports days and parent sessions and take my dog to work with me. Above and beyond this, I’ll meet lots of lovely people and sleep easily at night, knowing that what I do means owners and their dogs are happy. Lucky me!” 

Go here to find out more about Sunny’s Berkshire dog boarding business.

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